Ask RealPlayer: Playing Downloaded MP4 Videos

Update (14/10/2014): At RealPlayer we are constantly working on updating our download button so that it works across as many sites as possible. If you are getting a ‘download incomplete’ message then please update your RealPlayer to the latest version here. Please note that this update is not compatible with Windows XP or Vista.

We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next instalment of Ask RealPlayer.


A: Many websites have started using Dynamic Adaptive Streaming over HTTP (DASH), which is great for streaming high-quality media over the Internet without stalls or buffer issues occurring. While you can still download these videos from sites like YouTube as a MP4 file, there have been some compatibility issues with playing the videos back.

The good news is this issue has been fixed in the latest update to RealPlayer 16. If you are currently using the free or Plus version of RealPlayer 16 here’s how to install the update:

  1. Open RealPlayer and click the RealPlayer logo in the upper left corner of the screen.
  2. Select Check For Update. RealPlayer will be updated. Note: Once the update is complete you may still need to re-enable the RealDownloader extension in your web browser.
  3. play-youtube-videos

  4. Re-download the videos that weren’t playing back in RealPlayer. They should now play back with ease.

For those who have RealPlayer 15, please contact customer support by sending an email to If you’re having other issues playing MP4 videos using RealPlayer please leave a comment below and we’ll be happy to answer your questions. However, please make sure to read through the comments first to see if the answer that you are looking for is already there.

{ 8 comments… add one }

  • Tom O 'Connell January 29, 2014, 8:54 am

    When I download videos from the internet they play ok, but when I convert to mp4 the video shakes, have You a solution to this problem!

  • Andrew January 30, 2014, 8:40 pm

    I no longer get the “Download in Real Player” option when I watch videos on You Tube or Daily Motion. Why is this?

  • Sheldon Green February 4, 2014, 2:43 am

    Please help. Everytime I download on youtube it says download incomplete, refresh. I do this many times, still it will not download, what do I do?

    Thanks, Sheldon

  • gordon james April 1, 2014, 12:29 am

    How do I get Realplayer to play all the videos in my library/playlists consequitely?

    • UK Editor April 7, 2014, 10:21 am

      Hi Gordon,

      To play all the videos from a playlist in RealPlayer, simply open the playlist, select all the videos, click the right button of the mouse over the selected videos and choose play.

  • Johnk877 August 9, 2014, 3:01 pm

    Really informative article post.Thanks Again. Awesome. dgkddkkcffba

  • kefeyalew tefera March 4, 2015, 3:41 pm

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  • UK Editor January 22, 2014, 10:28 am

    RealPlayer Cloud, the new version of RealPlayer is now available worldwide. Try downloading it from to fix your downloading problem!


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