Music


 

  1. Which music content is available for free on real.com?
  2. What is included in a RealMusic membership?
  3. What is included in a RealMusic Dance Edition membership?
  4. What is the web address for RealMusic and for RealMusic Dance Edition?
  5. How do I cancel my RealMusic or RealMusic Dance Edition membership?
  6. What are the System Requirements for playing music from real.com/music and the RealMusic service?
  7. I've received a message that I need to activate cookies on my browser. How do I do this?
  8. I've received a message that I need to activate Javascript on my browser. How do I do this?
  9. I'm using an Apple Mac. Is it supported?
  10. Instead of seeing the video I've selected I hear the audio but only see a black rectangle or distorted video.
  11. Audio and/or video playback is very choppy. I'm experiencing skipping or the RealMusic player constantly says that it's "Buffering".
  12. Why am I getting a message saying "Please install the RealPlayer to use this service"?
  13. I already have a RealMusic account but need to download the latest Player. What do I do?
  14. I'm using a computer running Windows XP and I can't hear any music!
  15. Who do I contact if I have technical difficulties?
  16. I have a question about password reminder, changing my password or difficulty logging in.

Answers to Frequently Asked Questions

  1. Which music content is available for free on real.com?

    Real.com offers around 200 free radio streams, including:
    • 16 top-level-genre stations programmed by our editors.
    • Lower-bit-rate streams of UK national radio broadcasters such as BBC Radio, Ministry of Sound Radio, Classic FM, XFM and Solar Radio.
    • World radio broadcasts searchable by country, language or genre
    Additionally, real.com offers a sampling of music videos and thousands of artist pages with biographies written by Real's editors, artist photos and related articles from Rolling Stone.

  2. What is included in a RealMusic Membership?

    RealMusic membership gives you access to every music station on our site, including:
    • All Sub-Genre Radio stations (e.g. Motown, Gospel, UK Top 40 & Baroque).
    • All Artist Radio stations (around 400 total), each built around the named artist plus similar performers selected by our editors.
    • The CD-Quality streams of Ministry of Sound Radio, JazzFM, ClassicFM, XFM, Solar Radio, Capital FM and other UK national broadcasts.
    • The Ministry of Sound Archive of hundreds of DJ Sets and mixes.
    • New DJ Sets delivered regularly from Ministry of Sound and Carl Cox.
    • Also included is a free RealPlayer upgrade to the Plus version, normally sold for £19.99.
    • £8.50 per month. Free 14-day trial available here

  3. What is included in a RealMusic Dance Edition Membership?

    RealMusic Dance Edition membership gives you access to all of the premium RealMusic content from the dance genre, but not from any of the other genres, including:
    • Six premium dance sub-genre stations: House, Trance, Techno, Downtempo, Ambient and Hardcore
    • All Artist Radio stations built around dance-genre artists, from Paul Van Dyk Radio to Daft Punk Radio... about 30 in total.
    • The CD-Quality stream of Ministry of Sound Radio.
    • The Ministry of Sound Archive of hundreds of DJ Sets and mixes.
    • New DJ Sets delivered regularly from Ministry of Sound and Carl Cox.
    • Also included is a free RealPlayer upgrade to the Plus version, normally sold for £19.99.
    • £3.99 per month. Free 14-day trial available here

  4. What is the web address for RealMusic and for RealMusic Dance Edition?

    RealMusic's homepage is at http://uk.real.com/music/ but RealMusic also includes the thousands of deeper pages that you can reach by following the links.

    RealMusic Dance Edition has its own homepage at http://uk.real.com/music/danceedition/ and also includes all of the content on the Ministry of Sound section http://uk.real.com/music/ministryofsound/

    To access any of the premium content on these pages not available for free, you must login (in upper right corner of the page) with the email address and password of your account.

  5. How do I cancel my RealMusic or RealMusic Dance Edition membership?

    You can cancel your RealMusic Dance Edition subscription either by logging into your account and following the cancellation instructions, or by calling RealNetworks Customer Service.

    Online. Click here to log in to your account and cancel your RealMusic subscription online.

    Telephone. Click here to cancel your RealMusic account by calling RealNetworks Customer Service.

    Email Support: Click here to access email support.

  6. What are the System Requirements for playing music from real.com/music and the RealMusic service?

    RealMusic currently requires a Windows XP or a Windows 2000 system with RealPlayer 10 and Flash installed. The supported browsers are Microsoft Internet Explorer version 6 and Firefox. For listening to radio stations, a network connection with a minimum of 64kbps (=ISDN) is necessary. For watching videos, we recommend a bandwidth of 128kbps as a minimum. For more information see minimum and recommended hardware requirements.
    To download RealPlayer click here

  7. I've received a message that I need to activate cookies on my browser. How do I do this?

    A: To activate cookies, follow the instructions below for the browser version you are using:

      Mozilla Firefox (1.0 final release and earlier)

    • - Go to the "Tools" menu.
    • - Select "Options".
    • - Select the "Privacy" icon in the left panel.
    • - Check the box corresponding to "Allow sites to set cookies".
    • - Click "OK" to save changes.

      Mozilla 5.0

    • - Select "Preferences" from the Edit menu.
    • - Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
    • - Under "Privacy & Security", select "Cookies".
    • - Select "Enable all cookies".
    • - Click "OK".

      Microsoft Internet Explorer 6.x

    • - Select "Internet Options" from the Tools menu.
    • - Click on the "Privacy" tab.
    • - Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
    • - Click "OK".

  8. I've received a message that I need to activate Javascript on my browser. How do I do this?

      Microsoft Internet Explorer 6.x

    • - On the menu bar click on "Tools" then "Internet Options".
    • - From Internet Options, select the "Security" tab.
    • - Click Custom Level.
    • - Scroll down to "Scripting," make sure "Active Scripting" is set to Enable.
    • - Click "OK".
    • - Click "Yes" or "OK" when asked, "Are sure you wish to change the security settings for this zone".
    • - Click "OK" on the Internet Properties window.
    • - Close all open Internet Explorer windows and then relaunch Internet Explorer.

      Mozilla Firefox 1.x for Windows

    • - Open Firefox.
    • - From the Firefox menu select Tools / Options.
    • - Click on Web Features in the left column.
    • - Check the checkbox for Enable Javascript.
    • - Click OK.
    • - Close and re-open Firefox.
    Q: What about Windows 98(SE)? A: Due to incompatibilities with IE 6 and later, all versions of Windows 98 are not supported by RealMusic.

  9. I'm using an Apple Mac. Is it supported?

    A: Currently the Apple Mac and its browsers Safari and Firefox are not fully supported. We are working on this, so please stay tuned.

  10. Instead of seeing the video I've selected I hear the audio but only see a black rectangle or distorted video.

    A: If your PC has a dual-screen setup (you may have two monitors, or a laptop connected to a second screen) RealMusic will only display the video if its window is on the primary screen.

  11. Audio and/or video playback is very choppy. I'm experiencing skipping or the RealMusic player constantly says that it's "Buffering".

    A: You probably don't have enough bandwidth available. For listening to radio stations we recommend an internet connection with a minimum of 64kbps (equivalent to a standard ISDN connection). For watching videos we recommend a minimum bandwidth of 128kbps (equivalent to a standard home broadband connection). If your connection speed exceeds these minimums, then the problem may be that you have other applications running on your computer that are slowing things down, such as downloading files or file-sharing.

  12. Why am I getting a message saying "Please install the RealPlayer to use this service"?

    A: The RealMusic client is using a RealPlayer "plug-in" to play audio and video streams. If you're getting the above error message, RealMusic was not able to find or start the RealPlayer plug-in on your computer. Even if you already have a version of the RealPlayer on your computer, the best thing to do is download and install the newest version of RealPlayer available here.

  13. I already have a RealMusic account but need to download the latest Player. What do I do?

    A: Please download the latest version of the RealPlayer here

  14. I'm using a computer running Windows XP and I can't hear any music!

    A: Most probably your computer is running "Installed Support Pack 2" and your internal firewall is configured to block any RealMedia streaming. To fix this problem:
    • - Open Windows Firewall if it is not open:
    • - Click Start, and then click Control Panel.
    • - Click Security Center.
    • - Select Windows Firewall.
    • - Select the Exceptions tab.
    • - Click Add Program.
    • - Browse to the RealPlayer application and click OK to close the window.
    • - Click OK to close the Windows Firewall window.
    • - Close Windows Security Center.
    For other firewall products please consult the RealPlayer FAQ

    15. Customer support

  15. Who do I contact if I have technical difficulties?

    A: For technical support please contact:

    Telephone. Click here to cancel your RealMusic account by calling RealNetworks Customer Service.

    Email Support: Click here to access email support.

  16. I have a question about password reminder, changing my password or difficulty logging in.

    A: Please click on the "I Forgot My Password" link below the Sign In button. You will be asked to verify your email address, and have the option of resetting your password either by email, or by answering your secret question.

    Q: I want to change my password or other details on my account.
    A: From your Web browser, visit My Account here

    Q: I have the correct username and/or password, but still can't log in.
    A: Be sure to type in the full email address. Email address should always be entered in all lowercase letters.

    Note: If you get a "Please verify and re-enter your email and password" message while signing in to RealPlayer, click here


 
 

Tune in now! Free Radio